Transfers

Transfer basics

• How to transfer money from your ZEN account
• How to transfer money to ZEN account number (IBAN)
• Understanding Verification of Payee (VoP) at ZEN.COM
• How to download payment or transfer confirmation
• Why was a high risk processing fee added to my transfer?
• Why transaction times differ between the app and payment confirmation?
• See all 7 articles

Troubleshoot issues with transfers

• How to locate a transfer sent to my ZEN account
• How to check what is my account number (IBAN)
• I sent money to the wrong person
• I want to cancel a bank transfer
• Transfer to my ZEN account was returned to sender
• My transfer from ZEN.COM hasn’t reached the recipient
• See all 9 articles

International bank transfers

• What international transfers does ZEN.COM support?
• Which countries are supported for international SWIFT transfers to and from ZEN.COM?
• Why did the recipient receive less money than I sent?
• What are SWIFT correspondent fees when sending and receiving international transfers?
• What are the limits of international SWIFT transfers?
• What are the limits of SEPA transfers in EUR?

Local bank transfers

• What local GBP transfers does ZEN.COM support?
• What are the limits of local GBP transfers?

Internal transfers

• How to send a ZEN Buddies transfer
• I see “Something went wrong” when making a ZEN Buddies transfer
• I want to cancel a ZEN Buddies transfer
• How to send internal transfers from Business accounts

Card transfers

• How to transfer money to card number
• How to receive transfers to a ZEN Card number
• Where can I send or receive a transfer to card number?
• What are the fees for transfers to card numbers?
• Why did my transfer to card number fail?
• I want to cancel a transfer to card number
• See all 7 articles